Privacy Policy

We collect personal data you provide when you create or administer a workspace, invite teammates, register tickets, upload documents, or reach out to support.

• Contact information such as name, business email, phone number, and billing address.
• Workspace configuration data including locations, invited members, roles, and partner connections.
• Repair ticket content, attachments, photos, and generated documents stored in Rezuro.
• Support conversations, feedback, or survey responses you send to our team.

Payment data is processed by our payment partner Stripe. We receive only a tokenized payment reference. For details, visit https://stripe.com/privacy.

We automatically collect log data, browser type, device identifiers, IP address, language preferences, and usage information to keep the platform secure and reliable.

If you connect Rezuro with Google services or other integrations, we only access the scopes you authorize in accordance with the Google API Services User Data Policy.

We process your data for the following purposes:

• Provide, configure, and maintain your Rezuro workspace and related services.
• Authenticate users, manage access permissions, and secure the platform.
• Deliver customer support, respond to requests, and resolve technical issues.
• Send transactional messages about account activity, service changes, and security alerts.
• Conduct analytics to improve product performance and develop new features.
• Comply with legal obligations, enforce our agreements, and prevent fraud or abuse.

If you are located in the European Economic Area or the United Kingdom, we rely on the following lawful bases under GDPR:

• Consent — when you give us permission for optional processing such as marketing updates or integrations.
• Performance of a contract — to deliver the Rezuro services you or your organization subscribe to.
• Legitimate interests — to operate, secure, and grow Rezuro in ways that do not override your rights.
• Legal obligations — to meet record keeping, tax, or regulatory requirements.
• Vital interests — to protect someone's safety in rare emergency situations.

We may share personal data with trusted third parties under strict agreements:

• Service providers that host infrastructure, send emails and SMS, process payments, or provide analytics.
• Partners or subcontractors you explicitly authorize through the Rezuro workspace.
• Professional advisers, auditors, or insurers who help us operate our business.
• Public authorities when we are legally required to respond to lawful requests.

We do not sell personal data and we require every recipient to use it only for the agreed purpose.

Rezuro uses cookies, local storage, and similar technologies to keep you signed in, remember preferences, protect accounts, and measure engagement.

You can control cookies through your browser settings. For details on our use of cookies, visit /cookies.

We use Google Analytics and similar analytics tools. You can opt out of Google Analytics by installing the browser add-on available at https://tools.google.com/dlpage/gaoptout.

If you choose to authenticate via a third-party login (such as Google), we receive your name, email address, and profile image as permitted by that provider.

We do not control how the provider handles your personal data. Please review their privacy policies for more information.

We retain personal data for the duration of your account and as needed to provide services.

We delete or anonymize data when it is no longer required, unless we must retain it to comply with law, resolve disputes, or enforce agreements. Standard operational records are removed within 24 months of account closure.

Rezuro uses encryption in transit, role-based access controls, logging, and regular monitoring to protect data.

If we suspect unauthorized access, we will investigate and notify you and relevant authorities when required by law.

We do not knowingly collect personal data from children. If we learn that a child under 18 has provided personal data, we will delete it and may disable the account.

Depending on where you live, you may have the right to access, correct, delete, restrict, or object to our processing of your personal data.

You can submit privacy requests by emailing [email protected] or through your Rezuro workspace settings. We will verify your identity before fulfilling a request.

If you are located in the European Union, you can also complain to the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) at https://www.dataprotection.ro/.

There is no consistent industry standard for honoring Do Not Track (DNT) signals, so Rezuro does not react to them. We will update this policy if that changes.

We will post any changes on this page and update the date at the top.

If changes are material, we will provide additional notice through the platform or by email.

Lost Pixels SRL

Str. Negru Vodă, nr. 47, Curtea de Argeș, Romania

Email: [email protected] | Phone: +40 732 521 727